Last Updated: October 27, 2026
Welcome to Spirter. These Terms of Service govern your access to and use of our website and the purchase of products offered through it. By accessing our website or placing an order, you agree to these terms to the extent permitted by applicable law.
1. Website Use
You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of our services.
You must not misuse the website, attempt unauthorized access, submit fraudulent orders, or engage in activities that violate applicable laws or the rights of others.
2. Products and Product Information
Spirter offers pet-related products, including cat trees, scratching structures, pet teaser products, chew items, and interactive pet accessories.
We make reasonable efforts to provide accurate product descriptions, images, specifications, and prices. However, minor differences in appearance may occur because of lighting, photography, display settings, or normal manufacturing variations.
Customers should review the available product information and specifications before placing an order. Product images and descriptions do not replace any instructions, warnings, or usage guidance supplied with the item.
3. Orders and Payment
Submitting an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of the order but does not necessarily mean the order has been accepted for every purpose.
We reserve the right to review, decline, or cancel an order where reasonably necessary, including in cases of suspected fraud, inaccurate pricing, product unavailability, or other legitimate operational reasons. If payment has been collected for an order that is cancelled, any required refund will be handled in accordance with applicable law.
Payments are processed through the payment methods made available at checkout. Customers must provide accurate billing and contact information and be authorized to use the selected payment method.
4. Prices and Availability
Product prices, availability, and product information may change from time to time. Changes generally do not affect an order that has already been accepted, except where correction or other action is required by law or where the customer has agreed to a change.
If an item becomes unavailable after an order is placed, we will communicate the available options, which may include cancellation and a refund where applicable.
5. Shipping and Delivery
Shipping estimates, order processing procedures, tracking information, and optional SEEL shipping protection are described in our Shipping Policy.
Delivery dates are estimates and may be affected by circumstances outside our reasonable control. Customers are responsible for providing accurate delivery information and reviewing the applicable shipping details before completing checkout.
6. Returns and Refunds
Return eligibility, refund procedures, cancellation requests, and the handling of damaged or incorrect items are governed by our Refund and Returns Policy.
Nothing in these terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.
7. Pet Product Safety and Proper Use
Pet products should be used for their intended purpose and in accordance with the product information and instructions provided.
Customers should select products appropriate for their pets’ size, behavior, and individual needs. Pets should be supervised when appropriate, especially when using chew items, interactive accessories, climbing structures, or products containing moving parts.
Inspect products regularly for wear or damage and discontinue use if a product becomes unsafe. No product should be assumed to be indestructible or suitable for every pet.
8. Intellectual Property
Website content, including text, graphics, design elements, and original materials, may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially use protected website materials without appropriate authorization, except where permitted by law.
9. Third-Party Services and Links
Our website may use third-party services or contain links to external websites. These services are governed by their own applicable terms and policies.
Where a third party provides a separate service, including optional shipping protection, its applicable terms may govern that service. We do not make representations about external services beyond what is expressly stated on our website.
10. Limitation of Liability
To the extent permitted by applicable law, Spirter will not be liable for indirect or consequential losses arising from website use or product purchases where such liability may lawfully be excluded.
Nothing in these terms excludes liability that cannot legally be excluded, including any mandatory consumer rights or remedies that apply to your purchase.
11. Changes to These Terms
We may revise these Terms of Service from time to time. Updated terms will be posted on this page with a revised date. Changes will apply as permitted by applicable law.
12. Governing Law
These terms are subject to applicable laws and mandatory consumer protection requirements. Where a particular law or jurisdiction must apply, nothing in this section is intended to override that legal requirement.
13. Contact Us
For questions about these terms, orders, or our services, contact:
Email: support@spirter.com