Last Updated: October 27, 2026
At Spirter, we aim to provide a clear and reliable delivery experience for every order. This policy explains how orders are processed, shipped, tracked, and protected during transit.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been confirmed. Business days exclude weekends and public holidays.
During periods of high order volume or unexpected operational delays, processing may take longer. If a significant delay occurs, we will make reasonable efforts to communicate relevant updates.
2. Shipping Time and Delivery Estimates
Estimated delivery time is generally 7–20 business days after an order has been processed and dispatched.
Delivery times are estimates rather than guarantees. Actual arrival dates may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our control.
3. Shipping Confirmation and Tracking
When tracking information becomes available, a shipping confirmation email will be sent to the email address provided at checkout. Tracking updates may take additional time to appear after a carrier receives the parcel.
Customers are responsible for providing accurate shipping information. If an address needs to be corrected, please contact us as soon as possible. Changes cannot be guaranteed after an order has entered fulfillment or been dispatched.
4. SEEL Shipping Protection
Where available, Spirter may offer optional shipping protection provided through SEEL at checkout. This service is intended to provide eligible orders with additional protection against covered shipping incidents, subject to the applicable protection terms.
- Optional Coverage: Customers can review the available protection option and its price before completing checkout.
- Eligible Incidents: Coverage may apply to qualifying issues such as lost, damaged, or other specifically covered shipments, depending on the applicable plan.
- Claims and Assistance: Customers should follow the claim instructions provided by SEEL and submit any required order details, tracking information, photographs, or supporting documents.
- Coverage Limitations: Claims are subject to the applicable SEEL terms, eligibility requirements, exclusions, and claim deadlines. Purchasing protection does not guarantee approval of every claim.
For coverage details or claim assistance, please consult the protection information provided at checkout or contact the applicable service provider.
5. Delivery Issues
If tracking shows that a parcel has not arrived within the estimated delivery window, please contact us with your order number and tracking details so we can review the situation.
For parcels reported as lost, damaged, or delivered incorrectly, we will review the available information and explain the appropriate next steps. Where SEEL protection applies, customers may also use the designated claims process.
6. Contact Us
For shipping questions or order assistance, please contact:
Email: support@spirter.com
We will review your inquiry and respond as soon as reasonably possible.