Last Updated: October 27, 2026
Spirter respects your privacy and is committed to handling personal information responsibly. This policy explains what information we may collect, how we use it, when it may be shared, and what choices may be available to you.
1. Information We Collect
Depending on how you interact with our website, we may collect:
- Order Information: Name, billing address, shipping address, email address, telephone number if provided, and order details.
- Payment Information: Payment-related information processed through our payment service providers. We do not intentionally store complete payment card details on our own systems.
- Website Information: Device type, browser information, IP address, website activity, and cookie-related information where applicable.
- Communications: Information you provide when contacting customer support or submitting a request.
2. How We Use Information
We may use collected information to:
- Process payments, confirm orders, and arrange delivery.
- Send order confirmations, shipping notifications, and customer service responses.
- Handle returns, refunds, replacements, and eligible shipping-related inquiries.
- Maintain website security, prevent fraudulent transactions, and investigate suspicious activity.
- Improve website functionality and understand how customers use our services.
- Comply with applicable legal, tax, accounting, and regulatory obligations.
3. Payment Processing and Service Providers
Payments may be processed by third-party payment service providers, including Stripe where available. These providers handle payment information under their own applicable privacy and security practices.
We may also use service providers for shipping, order fulfillment, website hosting, analytics, customer support, and optional shipping protection services such as SEEL where offered.
Information is shared only as reasonably necessary for the relevant service, transaction, legal obligation, or other lawful purpose.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain security, and measure website performance.
You may be able to manage cookies through your browser settings or any consent tools provided on our website. Disabling certain cookies may affect some website functions.
5. Data Sharing and Retention
We do not sell personal information in exchange for money. Information may be disclosed to service providers, payment processors, delivery partners, professional advisers, or public authorities when reasonably necessary and legally permitted.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with legal obligations.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.
To submit a privacy request, contact us using the email address below. We may need to verify your identity before responding. Some information may need to be retained where required or permitted by law.
8. Children’s Privacy
Our website is intended for a general audience and is not directed at children. We do not knowingly collect personal information directly from children in circumstances where parental consent is legally required. If you believe such information has been collected improperly, please contact us.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will be published on this page with its updated date.
10. Contact Us
For privacy questions or requests, contact:
Email: support@spirter.com